Question 1

Do I need a trade account to order?

Accepted Answer

No — anyone can order at trade prices. Opening a free trade account unlocks Net 30 payment terms (subject to credit check) and a dedicated account manager.

Question 2

Are prices inclusive of VAT?

Accepted Answer

Prices on the catalogue are shown excluding VAT (standard UK B2B convention). VAT at 20% is added at the basket and shown clearly before payment.

Question 3

What is the minimum order?

Accepted Answer

There is no minimum order value. Free UK mainland delivery is automatic on orders over £250 (excl. VAT).

Question 4

How fast is delivery?

Accepted Answer

Orders placed before 2pm Monday–Friday are dispatched the same day on a 24–48hr courier service. Highlands & Islands and Northern Ireland may take 2–3 working days.

Question 5

Can I return cases I've opened?

Accepted Answer

Unopened, undamaged cases can be returned within 30 days for a full refund. Opened cases are non-returnable for hygiene reasons unless faulty. See our Refunds policy for the full detail.

Question 6

Is the stock genuine?

Accepted Answer

Yes. We buy exclusively from authorised UK distribution channels. We do not stock grey-market or parallel imports.

Question 7

What payment methods do you accept?

Accepted Answer

All major credit & debit cards via secure 3D Secure checkout, plus BACS for account customers.

Question 8

Can you supply outside the UK?

Accepted Answer

We currently dispatch to UK mainland, Northern Ireland, and the Isle of Man. For other destinations please contact our team.

FREQUENTLY ASKED